Water / Irrigation Meter Replacement Program

The Town of Ashland, Water Department is replacing water meters for residential and small business customers during the next several months. The Town of Ashland, Water Department owns the meters and electronic reading devices and will need entry to each property to replace the meter.

Water meters mechanically measure the water after it enters your property and the water moves through the device. The meter is usually located where the water service connects to a building, usually in the basement on the wall closest to the street. An automated meter reading device, or AMR, is connected to the meter. The AMR is a radio transmitter powered by a battery. As the meter reading truck passes by the building on the street, a data-collecting device records the meter reading transmitted from the AMR. This reading is much more accurate.

The current meters and electronic reading devices were installed many years ago and need to be read manually.

The project will benefit single family homes, dwellings and small businesses in Ashland. The Meter replacement is of no cost to property owners and replacement to the new meter will avoid erratic readings and incorrect billings.

A meter service technician will visit your property to remove the water utility’s old meter and replace it. The Town of Ashland Water Department notifies Ashland residents to call (508) 532-7951 Monday-Friday 8:00 a.m. - 4:00 p.m. or email dpw@ashlandmass.com and we can then make an appointment to have the meter replaced.
The Meter replacement appointment can be scheduled from 7:00 am to 2:00 pm at your convenience and it only takes 20 - 30 minutes. The meter technician temporarily turns off the water, installs the new meter and takes the old device, and turns the water back on.

What can you do as a property owner to help obtain accurate reads and identify plumbing leaks?

- If you use Adobe Software, View the map here and download to Adobe to zoom into your property and determine your home's water meter type, Note that all Badgers, Touchpads and ARB meters are eligible for meter replacements unless in certain circumstances. 
- If you do not use Adobe and would like to know the status of your meter, Email at dpw@ashlandmass.com to find out if your meter is outdated and needs replacement. We can confirm and then schedule an appointment to replace your meter.

Our technicians will arrive in a Town of Ashland identified vehicle and carry Town of Ashland Water Department identification.If you have any doubt about the identity of a person asking to enter your property, please ask the technician to show you their Town of Ashland identification badge. If they refuse, do not allow the person into your property.

Our automated meter reading devices provide these benefits:

• Radio reading eliminates, with rare exceptions, the need to estimate a bill.
• Reliable readings gained with Radio readings help customers identify plumbing leaks that result in higher-than-normal bills.
• Radio reading eliminates the need for a water meter reader to visit the home, once the meter and radio have been installed.
• There is no charge for the meter.

Click here to see how you can test for plumbing leaks using your new meter:

Please do not call to schedule an appointment unless you have been notified by letter to do so. We will be installing meters in stages.