Training Opportunities

Development

COMING SOON!📌

Thursday    9/9     
2pm - 3pm

0EAP Dealing with an Angry Public in a Post-Covid Environment (Rewards eligible)

In today’s world, where stress is at an all-time high, people (i.e., patrons, visitors) can take their frustrations out on the municipal employees who are trying to meet their needs. This can be distressing and impact one’s mental health. This session will consider how today’s unique pressures have thrown many into a perpetual Fight or Flight Response and what that challenge means for employees. We’ll look at how the Escalation Process itself works, the importance of boundary and limit setting, the value of word choice and tone awareness, cultivating a mindset that focuses on the problem, not the ‘personality’, the art of active listening and other strategies to help maintain safety, professionalism, self-care, and a collaborative outcome. 

Register

Thursday    9/9    
1pm - 2:30pm

Thursday    9/16    
1pm - 2:30pm


Thursday    9/23    
1pm - 2:30pm


Thursday    9/30    
1pm - 2:30pm

Special Topics in Supervisory Skills

(4 part virtual Series- 4 participants per municipality ) Session One

This is a 4- part series. MIIA Rewards credit will only be awarded for participation in the entire series.

SESSION DATES ARE  

  • SESSION 1- SEPT 9  
  • SESSION 2- SEPT 16  
  • SESSION 3- SEPT 23  
  • SESSION 4 SEPT 30

Registration for session one will automatically register you for all 4 sessions. These sessions are very interactive so in order to receive a training certificate, all participants must remain on camera.

SESSION ONE: TRANSITIONING TO A SUPERVISORY POSITION

  • Transitioning to foreman or supervisor
  • Stages of skill development
  • Supervising former co-workers
  • Developing self-confidence

SESSION TWO: ESTABLISHING ROLES AND RESPONSIBILITIES

  • Clarifying roles, responsibilities and expectations
  • Decision-making styles
  • Establishing credibility and trust

SESSION THREE: SUPERVISORY COMMUNICATION SKILLS

  • Effective listening skills
  • Communicating up, down and across your department
  • Good news, bad news and persuasive communication
  • Leadership communication

SESSION FOUR: DEALING WITH CHALLENGING EMPLOYEES

  • Following a problem-solving method
  • Dealing with challenging employees
  • Having difficult conversations 

For other MIIA September training opportunities, visit https://www.emiia.org/risk-management-resources/training/2021/9

Links to External Career Development Opportunities

Try out some of these trainings!
  • Microsoft: Tutorials and training are available for Microsoft Word, Excel, PowerPoint, and Access, with Beginner, Intermediate, and Advanced levels

  • Alison.com: Training in various software

  • Alison.com: Training in Microsoft Excel; you need to set up a FREE account to access this training which will allow you to save your progress and obtain a certificate of completion

  • Alison.com: Training in Microsoft Word; you need to set up a FREE account to access this training which will allow you to save your progress and obtain a certificate of completion

  • MIIA free onsite and online training programs help members keep up with municipal best practices in Leadership/Management, Safety/Technical, and Driver Training EVOC.

  • MIIA Well Aware offers wellness activities focus on controllable areas of life: diet, movement, emotional well-being, sleep, smoking, social relationships, self-care and using the health care system wisely.